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0 0 130px #ffffff02;pointer-events:none}.login-story .brand{margin-left:0}.story-content{margin:auto 0;padding:30px 0;position:relative;z-index:1}.story-content .eyebrow{color:#77b4b9;margin-bottom:22px}.story-content h1{font-size:49px;font-weight:550;line-height:1.25;letter-spacing:-2px;margin-bottom:25px}.story-content>p{font-size:15px;color:#9bb2c4;max-width:340px;line-height:1.9}.story-grid{margin-top:40px;display:flex;flex-direction:column;gap:20px}.story-grid>div{display:flex;align-items:center;gap:15px;color:#b7cbd9;font-size:12px}.story-grid .icon{color:#70c2bb;width:20px}.login-story>small{color:#6f8da4;font-size:10px;letter-spacing:.4px;margin-top:45px}.login-panel{background:#fff;display:flex;align-items:center;justify-content:center;padding:50px}.login-card{width:100%;max-width:390px}.login-card h2{font-size:29px;line-height:1.4;letter-spacing:-.8px;margin:15px 0 10px}.login-card>p{font-size:13px;margin-bottom:30px}.login-card .form-stack{margin-top:32px}.login-assurance{border-top:1px solid var(--line);padding-top:23px;margin-top:35px;font-size:11px;color:#8b9aab;display:flex;align-items:center;gap:9px}.login-assurance .icon{width:16px;height:16px;color:#93abae}.demo-panel{padding:24px;background:#f6f9fb;border:1px solid var(--line);border-radius:9px;margin:26px 0 16px}.demo-panel h3{margin:16px 0 8px;font-size:17px}.demo-panel p{font-size:12px;color:#8798a7;margin-bottom:20px}.demo-personas{display:grid;grid-template-columns:1fr 1fr;gap:12px}.demo-personas .btn{width:100%;justify-content:space-between;font-size:11px}[hidden]{display:none!important}
@media(min-width:1500px){.page-content{padding-top:40px}.service-card{padding:22px 18px}.service-card strong{font-size:13px}.service-card small{font-size:11px}.ticket-table td{padding-top:19px;padding-bottom:19px}}
@media(max-width:1250px){.sidebar{width:210px}.app-main{margin-left:210px}.page-content{padding:28px 24px}.topbar{padding:0 24px}.service-grid{grid-template-columns:repeat(2,1fr)}.service-card{padding:18px}.support-hero{flex-direction:column;align-items:flex-start}.hero-search{width:100%;min-width:0}.page-heading h1{font-size:24px}.stat-card{padding:17px 15px}.stat-icon{right:12px;top:15px;width:29px;height:29px}.stat-label{font-size:10px}.stat-card small{font-size:9px}.detail-layout{grid-template-columns:minmax(0,1fr) 285px}.create-layout{grid-template-columns:minmax(0,1fr) 235px}.reply-options{flex-wrap:wrap}.login-story{padding:40px}.story-content h1{font-size:42px}}
@media(max-width:1000px){.stats-grid{gap:10px}.stat-icon{display:none}.create-layout{grid-template-columns:1fr}.request-guide{display:none}.detail-layout{grid-template-columns:1fr}.detail-side{display:grid;grid-template-columns:1fr 1fr;align-items:start}.filter-bar{flex-wrap:wrap}.filter-bar .search-input{flex-basis:100%}.knowledge-grid{grid-template-columns:1fr 1fr}.topbar-end{gap:10px}.profile-name{display:none}.login-shell{grid-template-columns:40% 60%}.login-story{padding:30px}.story-content h1{font-size:34px}.login-panel{padding:35px}}
@media(max-width:760px){.sidebar{transform:translateX(-100%);transition:transform .2s;width:236px;box-shadow:8px 0 25px #13283e20}.sidebar.is-open{transform:translateX(0)}.app-main{margin-left:0}.mobile-menu{display:inline-flex}.topbar{height:64px;padding:0 16px}.topbar-start{gap:7px}.breadcrumb{font-size:10px}.breadcrumb span{margin:0 6px}.topbar-end{gap:7px}.topbar-divider{display:none}.page-content{padding:24px 17px}.page-heading{align-items:flex-start;flex-direction:column;gap:16px;margin-bottom:21px}.page-heading h1{font-size:25px}.page-heading h1 .muted{display:block;font-size:22px;margin-top:3px}.stats-grid{grid-template-columns:1fr 1fr;gap:12px;margin-bottom:20px}.stat-icon{display:grid}.stat-card{min-height:120px;padding:16px}.stat-label{font-size:10px}.stat-card strong{font-size:29px}.stat-card small{font-size:9px}.support-hero{padding:22px 20px;gap:18px}.support-hero h2{font-size:20px}.hero-search input{font-size:10px}.service-grid{gap:10px;margin-bottom:20px}.service-card{padding:15px 12px;gap:9px}.service-card strong{font-size:11px}.service-card small{font-size:9px}.service-icon{width:28px;height:28px}.service-icon .icon{width:16px;height:16px}.bottom-grid{grid-template-columns:1fr;gap:18px}.panel-heading{padding:17px}.panel-heading .text-link{font-size:10px}.panel-heading h2{font-size:13px}.ticket-table td:first-child,.ticket-table th:first-child{padding-left:17px}.ticket-table th,.ticket-table td{padding:12px}.page-footer{padding:18px 17px;font-size:8px}.page-footer span{display:none}.form-section{padding:23px 17px;gap:12px}.form-grid{grid-template-columns:1fr;gap:16px}.form-actions{padding:20px;flex-direction:column;align-items:stretch}.form-actions .btn{width:100%}.detail-side{display:flex}.detail-layout{gap:18px}.reply-options{gap:12px}.reply-options input[type=file]{max-width:100%;width:100%}.reply-options .btn{margin-left:auto}.entry-heading{gap:6px}.entry-heading small{font-size:8px}.timeline{padding:18px 15px}.timeline-entry{gap:10px}.inline-details{gap:16px}.knowledge-grid,.report-grid{grid-template-columns:1fr}.article-body{padding:23px}.notification-row{padding:17px;align-items:flex-start;flex-direction:column;gap:12px}.login-shell{grid-template-columns:1fr}.login-story{padding:27px;min-height:auto}.login-story .brand{margin:0}.story-content{padding:30px 0 0}.story-content h1{font-size:30px;margin-bottom:15px}.story-content>p{font-size:12px;max-width:100%}.story-content .eyebrow,.story-grid,.login-story>small{display:none}.login-panel{padding:35px 24px}.login-card h2{font-size:25px}.demo-panel{padding:20px}.filter-bar{padding:17px;gap:9px}.filter-bar select{max-width:100%;flex:1}.filter-bar .btn{flex:1}.pagination{padding:17px}.detail-side .form-grid{grid-template-columns:1fr 1fr}}
@media(prefers-reduced-motion:reduce){*{transition:none!important}}

.skip-link{position:fixed;top:-100px;left:15px;background:white;color:var(--teal);padding:10px 16px;z-index:100;border:1px solid var(--teal);border-radius:5px}.skip-link:focus{top:15px}

.analytics-filters{margin-bottom:15px;padding:20px 23px}.analytics-filters form{display:flex;align-items:flex-end;gap:14px;flex-wrap:wrap}.analytics-filters form>div{flex:1;min-width:135px}.analytics-filters .text-link{padding:10px 0}.analytics-filters .validation-summary{margin:15px 0 0}.analytics-scope{font-size:11px;color:#7d8e9e;margin-bottom:22px}.analytics-primary-grid{display:grid;grid-template-columns:minmax(0,1.9fr) minmax(250px,1fr);gap:20px;margin-bottom:22px}.chart-legend{display:flex;align-items:center;gap:7px;font-size:10px;color:#8191a0;white-space:nowrap}.chart-legend>span{width:7px;height:7px;border-radius:2px}.received-dot,.received-bar{background:#278e9a;fill:#278e9a}.resolved-dot,.resolved-bar{background:#89c8b6;fill:#89c8b6}.trend-chart{padding:23px}.analytics-svg{width:100%;height:220px;display:block}.chart-gridline{stroke:#edf1f5;stroke-width:1;fill:none}.chart-axis{display:flex;justify-content:space-between;color:#8b9baa;font-size:10px;margin-top:8px;gap:12px}.chart-data{margin-top:20px;border-top:1px solid var(--line);padding-top:15px}.chart-data summary{font-size:11px;margin-bottom:0}.chart-data[open] summary{margin-bottom:12px}.performance-metrics>div{padding:15px 0;border-bottom:1px solid var(--line)}.performance-metrics>div:first-child{padding-top:0}.performance-metrics>div:last-child{border:0;padding-bottom:0}.performance-metrics span{display:block;font-size:11px;color:#718496}.performance-metrics strong{display:block;font-size:23px;font-weight:650;margin:3px 0}.performance-metrics em{font-style:normal;font-size:11px;color:#8799a8;font-weight:400}.performance-metrics small{display:block;font-size:10px;color:#91a0ad}.sla-alert strong{color:#b86b52;font-size:18px}.analytics-definition{display:flex;gap:12px;margin-top:23px;color:#8193a4}.analytics-definition .icon{width:17px;margin-top:3px}.analytics-definition p{font-size:11px;line-height:1.8}.analytics-breakdowns{grid-template-columns:repeat(3,minmax(0,1fr))}.analytics-breakdowns .panel-heading{min-height:65px;flex-wrap:wrap}.analytics-breakdowns .subtle-badge{font-size:8px}.analytics-breakdowns .report-row span{overflow-wrap:anywhere;max-width:85%}
@media(max-width:1150px){.analytics-primary-grid{grid-template-columns:1fr}.performance-metrics{display:grid;grid-template-columns:1fr 1fr;gap:20px}.performance-metrics>div{padding:0;border:0}.analytics-breakdowns{grid-template-columns:1fr 1fr}}
@media(max-width:760px){.analytics-filters{padding:17px}.analytics-filters form>div{flex-basis:40%;min-width:120px}.analytics-primary-grid .panel-heading{flex-wrap:wrap}.analytics-breakdowns{grid-template-columns:1fr}.trend-chart{padding:17px}.analytics-svg{height:190px}.chart-axis{font-size:9px}.performance-metrics strong{font-size:20px}.analytics-scope{font-size:10px}}

.analytics-breakdowns .panel-body{max-height:370px;overflow:auto}

/* Accessible theme and type scale */
:root{--surface:#fff;--surface-soft:#f8fafc;--surface-hover:#f4f8fa;--field:#fff;--field-border:#dce3ea;--text-strong:#223247;--text-soft:#596d7f;--focus:#16a7b5}
html{background:var(--bg)}
body{font-size:15px;transition:background-color .18s,color .18s}
h1{font-size:31px}h2{font-size:19px}h3{font-size:16px}small{font-size:12px}
.nav-item{font-size:14px}.nav-label,.eyebrow{font-size:11px}.sidebar-help strong,.sidebar-help a,.sidebar-bottom{font-size:12px}.sidebar-help p,.sidebar-bottom small{font-size:11px}
.breadcrumb,.profile-name strong,.page-heading p,.btn,.text-link,.panel-heading p,.ticket-subject,.form-stack,.notification-row a{font-size:13px}
.profile-name small,.stat-label,.stat-card small,.service-card small,.ticket-table,.field-help,.upload-box small,.metadata dt,.metadata dd small,.entry-heading strong,.entry-heading small,.report-note,.analytics-scope,.analytics-definition p{font-size:11px}
.panel-heading h2{font-size:15px}.ticket-table th,.ticket-meta,.status,.subtle-badge,.page-footer{font-size:10px}
label,.checkbox,.priority,.article-links small,.performance-metrics span,.performance-metrics em,.performance-metrics small{font-size:12px}
input:not([type=checkbox]):not([type=file]),select,textarea{font-size:13px}
.theme-toggle{position:relative;width:38px;height:38px;border:1px solid var(--line);background:var(--surface);color:var(--muted)}
.theme-toggle:hover{background:var(--surface-hover);color:var(--teal)}
.theme-icon{position:absolute;font-size:20px;line-height:1;transition:opacity .15s,transform .15s}
.theme-icon-dark{opacity:0;transform:rotate(-20deg) scale(.7)}
html[data-theme=dark] .theme-icon-light{opacity:0;transform:rotate(20deg) scale(.7)}
html[data-theme=dark] .theme-icon-dark{opacity:1;transform:none}
.auth-theme-toggle{position:fixed;right:22px;top:22px;z-index:60;box-shadow:var(--shadow)}

html[data-theme=dark]{--navy:#0b1724;--navy-dark:#07111b;--teal:#43bbc2;--teal-dark:#319ba3;--text:#e5edf5;--text-strong:#f1f6fa;--text-soft:#b9c7d4;--muted:#9eafbf;--line:#2a3b4d;--bg:#0f1925;--white:#162332;--surface:#162332;--surface-soft:#1a2939;--surface-hover:#203246;--field:#111e2b;--field-border:#35495d;--shadow:0 5px 18px #00000026}
html[data-theme=dark] body{color:var(--text);background:var(--bg)}
html[data-theme=dark] .sidebar,html[data-theme=dark] .login-story{background:var(--navy-dark)}
html[data-theme=dark] .topbar,html[data-theme=dark] .panel,html[data-theme=dark] .stat-card,html[data-theme=dark] .service-card,html[data-theme=dark] .login-panel,html[data-theme=dark] .login-card,html[data-theme=dark] .hero-search,html[data-theme=dark] .search-input,html[data-theme=dark] .btn-secondary{background:var(--surface);border-color:var(--line);color:var(--text)}
html[data-theme=dark] .panel-heading,html[data-theme=dark] .ticket-table td,html[data-theme=dark] .article-links a,html[data-theme=dark] .notification-row,html[data-theme=dark] .performance-metrics>div,html[data-theme=dark] .page-footer,html[data-theme=dark] .chart-data{border-color:var(--line)}
html[data-theme=dark] .ticket-table th{background:var(--surface-soft);border-color:var(--line);color:#aebdcc}
html[data-theme=dark] .ticket-table td{color:#b8c6d3}
html[data-theme=dark] .ticket-table tbody tr:hover,html[data-theme=dark] .article-links a:hover,html[data-theme=dark] .icon-button:hover{background:var(--surface-hover)}
html[data-theme=dark] .ticket-subject,html[data-theme=dark] .breadcrumb strong,html[data-theme=dark] .metadata dd,html[data-theme=dark] .article-links a,html[data-theme=dark] .profile-name strong{color:var(--text)}
html[data-theme=dark] input:not([type=checkbox]):not([type=file]),html[data-theme=dark] select,html[data-theme=dark] textarea{background:var(--field);border-color:var(--field-border);color:var(--text)}
html[data-theme=dark] input::placeholder,html[data-theme=dark] textarea::placeholder{color:#71859a}
html[data-theme=dark] .support-hero{background:#132c34;border-color:#244751}
html[data-theme=dark] .support-hero h2{color:#bde9e8}html[data-theme=dark] .support-hero p,html[data-theme=dark] .support-hero .eyebrow{color:#93bfc1}
html[data-theme=dark] .hero-search button,html[data-theme=dark] .service-icon,html[data-theme=dark] .subtle-badge,html[data-theme=dark] .demo-panel,html[data-theme=dark] .upload-box{background:var(--surface-soft);border-color:var(--line)}
html[data-theme=dark] .notification-row.unread{background:#172c3b}
html[data-theme=dark] .timeline-entry.internal>div{background:#302b1d;border-color:#554a2e}
html[data-theme=dark] .resolution-box{background:#173128;border-color:#285040}
html[data-theme=dark] .alert.success{background:#173128;border-color:#285a43;color:#8dd8b5}html[data-theme=dark] .alert.error,html[data-theme=dark] .validation-summary{background:#351e25;border-color:#63313c;color:#ef9daa}html[data-theme=dark] .alert.warning{background:#342c18;border-color:#65552b;color:#e6c477}
html[data-theme=dark] .status{background:#263747}html[data-theme=dark] .status-inprogress,html[data-theme=dark] .status-assigned{background:#1c324b;color:#8bb8e6}html[data-theme=dark] .status-resolved,html[data-theme=dark] .status-closed{background:#18382f;color:#7ed1b1}html[data-theme=dark] .status-pendingapproval,html[data-theme=dark] .status-waitingforvendor,html[data-theme=dark] .status-waitingforrequester{background:#3a321c;color:#e0bd69}html[data-theme=dark] .status-rejected,html[data-theme=dark] .status-cancelled{background:#3b2228;color:#df939c}
html[data-theme=dark] .blue{background:#1d3047;color:#89afe0}html[data-theme=dark] .amber{background:#382f1c;color:#dbb768}html[data-theme=dark] .teal{background:#173b35;color:#79cbb6}html[data-theme=dark] .purple{background:#302742;color:#b8a0dd}
html[data-theme=dark] .chart-gridline{stroke:#2b3b4c}html[data-theme=dark] meter::-webkit-meter-bar{background:#263747}html[data-theme=dark] meter::-moz-meter-bar{background:#55a8ad}
html[data-theme=dark] .skip-link{background:var(--surface);color:var(--teal)}
@media(max-width:760px){body{font-size:14px}.auth-theme-toggle{right:14px;top:14px}.theme-toggle{width:36px;height:36px}.ticket-table{font-size:11px}.page-footer{font-size:9px}}

/* Searchable service catalog */
.service-edit-form{max-width:900px}
.service-edit-form .checkbox{align-items:flex-start}
.service-edit-form .checkbox input{flex-shrink:0;margin-top:2px}
.service-catalog{margin-bottom:27px}
.catalog-heading{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-bottom:16px}
.catalog-heading p{margin-top:4px}
.catalog-controls{display:grid;grid-template-columns:minmax(0,1fr) minmax(180px,250px);gap:16px;margin-bottom:18px}
.catalog-controls>div{min-width:0}
.catalog-controls .search-input{min-width:0}
.service-catalog .service-grid{margin-bottom:0}
.service-catalog .service-card{padding:18px 16px;min-width:0}
.service-catalog .service-card>span:nth-child(2){min-width:0;overflow-wrap:anywhere}
.service-catalog .service-card strong{font-size:13px}
.service-catalog .service-card small{font-size:11px}
.catalog-footer{display:flex;align-items:center;justify-content:space-between;gap:16px;margin-top:16px}
.catalog-footer nav{display:flex;gap:8px}
.btn:disabled{opacity:.45;cursor:default}
.catalog-empty{padding:28px 16px;text-align:center;border:1px dashed var(--line);border-radius:8px;color:var(--muted)}
.catalog-empty p{margin:6px 0 16px}
@media(max-width:760px){.catalog-controls{grid-template-columns:1fr;gap:12px}.catalog-footer{align-items:flex-start;flex-direction:column}.service-catalog .service-grid{grid-template-columns:1fr}.service-catalog .service-card{padding:15px}}

/* Staff photos and ticket identity */
.staff-identity{display:inline-flex;align-items:center;gap:8px;max-width:100%;vertical-align:middle}
.staff-identity .staff-photo{width:28px;height:28px;flex-basis:28px}
.staff-label{min-width:0;overflow-wrap:anywhere}
.ticket-requester{display:block;font-size:11px;color:var(--muted);margin-top:4px;font-weight:400}
.greeting-title{display:flex;align-items:center;gap:14px}
.staff-photo.greeting-photo{width:44px;height:44px;flex-basis:44px}
.assignee-preview{margin-bottom:9px}
.report-row>div>.staff-identity{max-width:85%;font-size:12px}
.report-row .staff-identity .staff-photo{width:24px;height:24px;flex-basis:24px}
.staff-photo{display:inline-flex;width:34px;height:34px;flex:0 0 34px;border-radius:50%;overflow:hidden;background:var(--surface-soft);vertical-align:middle}
.staff-photo img{display:block;width:100%;height:100%;object-fit:cover}
.person-cell{display:flex;align-items:center;gap:12px}
.person-cell>span{min-width:0}
.person-cell small,.ticket-person .ticket-meta{display:block}
.ticket-person .ticket-subject{overflow-wrap:anywhere}
.timeline-entry>.staff-photo{flex:0 0 29px;width:29px;height:29px}

/* Product identity */
.brand img.brand-mark{display:block;width:43px;height:43px;border:0;border-radius:11px;background:transparent;object-fit:contain;box-shadow:0 5px 16px #06172733}
.login-story .brand span.brand-mark{border:0;background:transparent url('/images/service-desk-mark.svg') center/contain no-repeat;color:transparent;box-shadow:0 5px 16px #06172733}
/* Knowledge base Ask AI */
.knowledge-ai{padding:24px;margin-bottom:24px;background:var(--surface);min-width:0}.ask-ai-heading{display:flex;align-items:center;gap:12px;margin-bottom:6px}.ask-ai-notice{font-size:12px;border-left:3px solid var(--teal);padding:8px 12px;margin:14px 0;background:var(--surface-soft);color:var(--text-soft)}.knowledge-ai label{display:block;font-weight:600;margin-bottom:8px}.knowledge-ai textarea{display:block;width:100%;resize:vertical;min-height:100px;padding:12px;border:1px solid var(--field-border);border-radius:8px;background:var(--field);color:var(--text)}.knowledge-ai textarea:focus-visible{outline:2px solid var(--focus);outline-offset:2px}.ask-ai-actions{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px;margin-top:12px}.knowledge-ai button:disabled{opacity:.6;cursor:wait}.knowledge-ai [data-ai-status]:not(:empty){margin-top:16px;color:var(--text-soft)}.ask-ai-result{margin-top:20px;padding-top:20px;border-top:1px solid var(--line);overflow-wrap:anywhere}.ask-ai-result h3{margin:16px 0 8px}.ask-ai-result h3:first-child{margin-top:0}.ask-ai-question,.ask-ai-answer,.ask-ai-excerpt{white-space:pre-wrap;overflow-wrap:anywhere}.ask-ai-question{color:var(--muted)}.ask-ai-answer{line-height:1.8}.ask-ai-citation{border:0;background:var(--surface-soft);color:var(--teal);font-size:12px;border-radius:4px;margin:0 3px;padding:1px 5px}.ask-ai-sources details{border:1px solid var(--line);border-radius:7px;margin-top:8px;padding:12px}.ask-ai-sources summary{cursor:pointer;font-weight:600;overflow-wrap:anywhere}.ask-ai-excerpt{margin-top:12px;font-size:12px;max-height:240px;overflow:auto;color:var(--text-soft)}.ask-ai-request{display:inline-block;margin-top:16px}@media(max-width:600px){.knowledge-ai{padding:16px}.ask-ai-actions .btn{width:100%}}